Cue Child Safety Standards

1Service and minimum age

Cue is an anonymous one-to-one chat service operated by Metatrance. The minimum age is 16. Age is collected during sign-up and users under 16 cannot register.

Where we learn, or have reasonable grounds to believe, that a user is under 16, we suspend the account immediately and delete the associated data — regardless of whether we learned this through a user report, our own review, or an external notice.

2Prohibited conduct

The following are strictly prohibited. A single confirmed instance results in permanent termination.

• Creating, possessing, soliciting, sharing, or linking to child sexual abuse material (CSAM)
• Sending text, images, or descriptions that sexualise or sexually depict a minor
• Grooming — building trust with a minor for the purpose of sexual exploitation
• Requesting or sending sexual images or video to or from a minor, including sextortion
• Proposing, arranging, or planning a sexual encounter with a minor
• Trafficking of minors, or advertising or brokering child sexual exploitation
• Misrepresenting one's age to register as a minor, or knowingly continuing sexual conversation with a person known to be a minor

These rules apply equally to virtual or generated depictions of minors, including AI-generated imagery and cartoon or animated depictions.

3In-app reporting

Users can report child safety concerns directly inside the app. No separate account or email is required, and reporting is available at any point in a conversation.

Chat screen → ⋮ menu (top right) → Report
→ Select reason: "Concern involving a minor"
→ Enter details → Submit

The reporter may also block the other user in the same flow. Blocking ends the conversation immediately and prevents any further contact. Reports are delivered instantly to our moderation console and are reviewed together with the full conversation.

If the app is unavailable, or for urgent matters, reports may be sent directly to the contact below. Reports received outside the app are handled through the same process.

4How reports are handled

Stage	Action
Intake	In-app reports and email reports are recorded in the moderation console immediately.
Triage	Child safety reports are prioritised above all other report types. Target response time is within 24 hours of receipt.
Action	On confirmation: permanent account termination, content removal, and preservation of the relevant conversation.
Reporting	Referral to the relevant authorities (see section 5).
Preservation	Evidence needed for law enforcement is preserved under restricted access for the period required by law.
Re-registration	Device identifiers of terminated accounts are recorded to prevent re-registration.

All moderator actions — suspension, deletion, and access to conversations — are recorded in an audit log, so that who did what and when can be verified afterwards.

5Reporting to authorities and legal compliance

Where child sexual abuse material or child exploitation is confirmed, we do not stop at internal enforcement — we report it to the relevant authorities.

• Korean National Police Agency — Cyber Crime Reporting System (ECRM, ecrm.police.go.kr); emergency line 112
• Korea Communications Standards Commission — review and takedown of illegal content (kocsc.or.kr)
• NCMEC — for matters involving users outside Korea, reports are filed with the U.S. National Center for Missing & Exploited Children CyberTipline (report.cybertip.org)
• Where a separate authority has jurisdiction over the victim or offender, that authority is notified as well.

We comply with applicable law, including:

• Act on the Protection of Children and Youth against Sexual Abuse (Republic of Korea)
• Act on Promotion of Information and Communications Network Utilization and Information Protection (Republic of Korea)
• Personal Information Protection Act (Republic of Korea)
• Child protection laws of each jurisdiction in which the service is offered

We cooperate with lawful requests from law enforcement in accordance with applicable procedure.

6Preventive measures

• Age gate at sign-up — users under 16 cannot register
• Real-time content screening — outgoing messages are screened for inappropriate content, and the sender is warned when a risk signal is detected
• Blocking — users can block another user at any time; blocking ends the conversation and prevents re-matching
• Moderator access — the service is operated such that our moderation team can review conversation content when investigating a report. This is disclosed in our Privacy Policy
• Suspension records — the reason and duration of each suspension are recorded, and suspended users are blocked at app launch

7Designated contact

This contact responds to child safety enquiries, reports, and requests from authorities, and is prepared to answer questions regarding our CSAM prevention practices and compliance.

8Changes to these standards

These standards may be revised to reflect changes in law, service policy, or platform policy. Revisions are published on this page immediately, and the effective date above reflects the current version.